wow88 Privacy Policy — Your Data, Handled with Care

01 What Information We Collect

wow88 collects personal information in the following categories:

We do not collect sensitive personal data beyond what is required for identity verification. We do not collect biometric data beyond what is submitted as part of a photo ID or selfie during KYC, and these are used solely for that verification purpose.

02 How We Collect Your Information

Most of the information we hold about you comes directly from you at the time you interact with the platform:

• At registration — when you fill in your account details.
• During KYC verification — when you submit identity documents and supporting proof of address.
• When making transactions — when you provide bank or e-wallet details to process a deposit or withdrawal.
• When contacting support — information shared in live chat or email exchanges.

Some information is collected automatically when you access the platform:

• Device information, IP address, and browser details are captured by the platform's servers when you connect.
• Session activity — pages visited, time spent, games played, bets placed — is logged for security and account management purposes.
• Cookies and similar tracking technologies may capture browsing behaviour on the wow88 website. See Section 08 for details on cookies.

03 Why We Use Your Information

wow88 uses personal data for the following purposes:

• Account creation and management — to create, maintain, and secure your account on the platform.
• Identity verification (KYC) — to confirm your identity before processing significant withdrawals and to comply with anti-money laundering requirements.
• Transaction processing — to receive deposits and send withdrawals to your nominated Philippine bank account or e-wallet in PHP.
• Security and fraud prevention — to detect and prevent unauthorised access, duplicate accounts, and fraudulent transactions.
• Customer support — to respond to queries, resolve disputes, and provide assistance.
• Responsible gaming — to monitor activity for signs of problematic behaviour and to apply self-exclusion or limit requests made by the account holder.
• Platform improvement — to understand how players use the platform and improve performance, navigation, and game availability.
• Legal compliance — to retain records as required by applicable law.

04 Who We Share Your Data With

wow88 does not sell personal data. We share it only where necessary with the following categories of third parties who assist us in running the platform:

• Payment processors and financial institutions — to facilitate PHP deposits and withdrawals through Philippine bank channels and e-wallet providers.
• KYC and identity verification service providers — to process submitted identity documents during account verification.
• IT and infrastructure providers — cloud hosting, server infrastructure, and cybersecurity services that underpin the platform's operations.
• Fraud prevention services — third-party tools that assist in detecting suspicious account activity and patterns.
• Legal and regulatory authorities — where required by law, a valid court order, or regulatory instruction. We will disclose the minimum information necessary in such cases.

All third-party providers engaged by wow88 are required to handle personal data securely and in a manner consistent with this policy. They are not permitted to use your data for their own commercial purposes.

05 How We Protect Your Data

wow88 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and loss:

• SSL encryption — all data transmitted between your device and the wow88 platform is encrypted in transit.
• OTP verification — one-time passwords sent to your registered Philippine mobile number are used for login and sensitive account actions, providing a second layer of authentication.
• Access controls — only staff members with a specific operational need can access account-level personal data, and access is logged.
• Secure storage — personal data is stored on systems with restricted access and regular security reviews.

While we take these measures seriously, no online platform can guarantee absolute security. If you suspect your account has been accessed without your authorisation, contact wow88 support immediately so the account can be secured.

06 How Long We Keep Your Data

wow88 retains personal data for as long as your account is active and for a reasonable period afterwards, to cover legal compliance obligations, dispute resolution, and anti-fraud requirements. Specific retention considerations include:

• Account information and transaction records are retained for a period after account closure to satisfy legal and regulatory obligations.
• KYC documents are retained for the period required by applicable anti-money laundering rules.
• Support interaction records are retained for a reasonable period to allow for follow-up and quality review.
• Technical logs, including IP and session data, are retained for a shorter period sufficient for security and fraud detection purposes.

When data is no longer required and the retention period has passed, it is securely deleted or permanently anonymised so it can no longer be linked to you as an individual.

07 Your Rights Over Your Personal Data

As a user of wow88, you have the following rights in relation to the personal data we hold about you:

• Right of access — you can request a copy of the personal data we hold about your account.
• Right to correction — if the data we hold is inaccurate or incomplete, you can request that we update it.
• Right to deletion — in certain circumstances, you can request that we delete your personal data. Note that we may need to retain some information for legal compliance even after a deletion request.
• Right to object — you can object to specific uses of your data, such as receiving marketing communications.
• Right to data portability — you can request a copy of your data in a structured, commonly used format.

To exercise any of these rights, contact the wow88 support team via live chat or email. We will respond to data rights requests within a reasonable period. We may need to verify your identity before processing a request to ensure data is not disclosed to the wrong person.

08 Cookies and Tracking Technologies

wow88 uses cookies and similar technologies on the platform website. These are small text files placed on your device by the browser when you visit the site.

The types of cookies used include:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account. Disabling these will prevent you from using core platform features.
• Functional cookies — remember your preferences such as language settings and last-visited sections, to improve your experience on return visits.
• Analytics cookies — collect anonymous data on how pages are used, which sections are most visited, and where users encounter issues. This helps us improve the platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform. Analytics cookies can generally be disabled without affecting platform functionality.

09 Contact Us and Policy Updates

If you have questions about this Privacy Policy, about the data wow88 holds about you, or about how to exercise your data rights, you can contact us through:

• Live chat — available on the platform for logged-in members.
• Email — [email protected] (plain text only; please do not send sensitive documents by email without being asked to do so).

This Privacy Policy was last reviewed in 2026. When material changes are made, the revision date will be updated here. Continued use of the platform following a policy update indicates your acceptance of the revised terms.

Also see: Terms & Conditions, Responsible Gaming, and About Us for additional information about how the platform operates.